Equipment Service Technician 

Working with PlantTape customers to provide professional support for their equipment ensuring they are reaching the maximum potential and efficiencies of PlantTape. Have a complete understanding of the PlantTape equipment and be able to troubleshoot and fix problems in a timely manner via in field visits, phone or email.

Complete understanding of the PlantTape systems

  • Work with current customers, mechanics and manufacturer to quickly gain comprehensive knowledge of mechanical, hydraulic and electrical systems related to the PlantTape transplanters.
  • Knowledge of transplanter adjustments to maximize in field performance.
  • Ability to troubleshoot and fix problems related to the PlantTape transplanters.

Customer Service Calls

  • In field visits to quickly address and fix issues with local customers.
  • Phone or email troubleshooting for customers where a field visit is not feasible.
  • Respond to issues by quickly sourcing and coordinating the delivery of needed parts to customers.
  • In some cases travel both domestically and internationally may be needed for onsite maintenance, modifications or repairs to equipment.

Manage PlantTape shop and spare parts

  • Maintain a clean and functional workshop to build, maintain and repair PlantTape planters and modules.
  • Manage inventory of transplanters and transplanter modules.
  • Work with Parts Manager to insure we have the needed parts and proper inventory to service our customer’s needs.
  • Have a good knowledge of each part and its application and function on the machine.
  • Assist customers in identifying common wear items and managing their own spare inventory of commonly used parts.

Initial delivery, set up and training for new equipment

  • Ability to travel within North America for customer deliveries and be on location 1 week if needed to set up, train and assist with new transplant equipment.
  • Understand the customer’s specific needs and how to best configure the planter and modules to meet those needs.
  • Provide basic maintenance and operation training to customers employees (mechanics & operators).

Qualifications: 

  • Advanced mechanical skills
  • Basic welding skills a plus
  • Good work ethic
  • Strong positive attitude
  • Self starter
  • Ability to travel on short notice
  • Ability to travel internationally (passport required, no DUI)

 

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