From the beginning, PlantTape has prioritized customer service. When our growers face challenges, we make it a priority to help them.
“I’ve been impressed with knowledge brought to the table by the PlantTape team, they always know what to do over the phone. Really appreciate the customer support. Anytime we have a question there is always an immediate response.” Bryan Knepper, operations manager, Rothert Farms, Okeechobee, Florida
When growers contact us for support, their issue typically falls into one of two categories: agronomy-related, or equipment-related.
Agronomic customer support
The PlantTape system is designed to integrate into existing growing operations with a minimum of disruption. PlantTape does, however, introduce specific tolerances, and growers sometimes have questions.
For example, an onion grower might wonder about the timing of mowing onions with the PlantTape system, or a greenhouse operator might have a question about recommended railing systems. Growers might want to ask about recommended fertilizer programs, or any number of other agricultural queries.
PlantTape’s agronomy team is available to respond to all agronomy-related questions, and to help growers thrive with the PlantTape system. In addition to helping customers navigate specific challenges, we also offer advice, tips, and tricks for maximizing agricultural output with the system.
Equipment-related customer support
PlantTape’s mechanical design makes it one of the most user-friendly automated transplanters on the market. To help our customers minimize disruption and frustration, PlantTape’s customer service representatives and engineers are available 24/7 to respond to any issues that arise.
Whether a grower needs advice on rebuilding their planting modules at the end of the season or is having a bit of trouble changing line-to-line spacing, the PlantTape team is a video call away to keep our customers operational.
Setting the standard for agricultural customer service
PlantTape believes that concierge customer service is the only way to do business. When our growers thrive, we thrive. That’s why we are passionate about our growers’ success and immediately respond to any questions or concerns they may have.
To learn more about PlantTape or to request a demo of our automated transplanting system, visit our contact page, or call (888) 272-6828
PlantTape is an agtech company based in Salinas, CA with operations around the globe. Whether you’re looking for the most user-friendly vegetable planter, or need a better hemp transplanting solution, the PlantTape automated transplanting system can help you increase crop yield, improve greenhouse throughput, and reduce transplanting labor costs by as much as 80%.